Coca-Cola Help Desk
You can send an e-mail to the Coca-Cola online support help desk, please select your type of enquiry...
CLICK HERE FOR CONSUMER SUPPORT
Use this help desk for product questions, consumer feedback, company enquiries or questions about Coca-Cola promotions.
CLICK HERE FOR WEB-SITE SUPPORT
Use this help desk for technical support, questions about Coke Pass accounts, online competitions or questions about site content.
Please review the frequently asked questions below before submitting an online question, as you may find your answer right here!
FAQS.
Q: I am logged in but not being recognised!
A: This is a fairly common problem and usually occurs becuase your browser is blocking cookies, which is stopping the site from recognising you once logged in. To fix this, in your browser, click 'Tools' > 'Internet Options' > 'Privacy' and lower the security setting to allow cookies. Close your browser and reopen it, come back to the Coke site and try logging in again.
If this still doesn’t solve the problem, try clearing your computers cache as old pages may be being stored on your computer, stopping the 'logged in' versions from being displyed. You can clear your cache by clicking (in your browser) 'Tools' > 'Internet Options' then click the button 'delete files' under temporary internet files. Refresh the site and try logging in again.
Q: I can't remember my password!
A: Open up the Coke Pass login panel (if it isn’t already) by clicking on the box to the left, then click the link that says 'forgotten password?'. This will go to a page where you can put your e-mail address and be sent a reminder of your password.
Q: What is Coke Pass?
A: Coke Pass is your ticket to everything cool online @ coke.co.nz. It lets you access all the competitions, promotions & exclusive content. Your Coke Pass consists of a login name and password which you enter into the Coke Pass panel under the main navigation each time you visit the site.
Q: How do I get a Coke Pass?
A: It's really easy. Simply click the 'register' button on the Coke Pass panel under the main navigation to get started. You will be taken to the Coke Pass registration form where you put in your details. Make sure you enter your correct details as this will determine such things as where your prizes are sent to.
Q: What are the terms & conditions of Coke Pass?
A: For a full list of the terms and conditions, click here.
Q: Can I get a Coke Pass if I am an international visitor?
A: Absolutely. On the Coke Pass registration form, simply choose 'overseas' in the region filed. As an international member you will not be eligible for competitions, but can still access all the Coke Pass areas.
Q: What is the privacy policy of coke.co.nz?
A: For the site privacy policy, click here.
Q: How do I get in contact with The Coca Cola Company?
A: You can either submit your query in the form above, or alternatively, contact the company on these details:
Coca-Cola Amatil (NZ) Ltd
The Oasis, Oasis Lane, Mt Wellington
Auckland 6, New Zealand
Tel: 0800 505 123
Fax: 0800 265 332
